Errors and presentation failures will display in a modal window when the presentation is generated. If you are a Matik admin, you can also download a csv list of all generated presentations with error information. To download, navigate to the Analytics page of Matik. On the "Generated Presentations" graph, select the filters you want applied, and click on "Download CSV".
The downloaded .csv file can be opened in spreadsheet tools like Google Slides or Excel or in a text editor. It will contain the following columns:
Date presentation was created on
|errors||Any errors that occurred while generating the presentation (See below on errors)|
|groups_array||All of the user groups of user who generated the presentation|
|params||The inputs and values used to generate the presentation|
|status||Generation status: "Done" - the presentation generated; "Error" - The presentation was not able to generate due to an error (See below on errors)|
|status_message||Blank if presentation generated; Status message if failed (See below on errors)|
|title||Title of the user who generated presentation|
|user_name||The user who generated presentation|
Generation Errors and Failures
Minor errors with Dynamic Content will still result in a generated presentation in Matik, however, the Dynamic Content with the error will not be populated. When this is the case the "error" column will be populated with more information about the specific error(s) that occurred.
A presentation will not generate when a major error occurs. The "errors" column will be blank, "Status" column will be "error", and "status_message" column will detail the failure reason.
Explanations and resolution steps for common errors can be found in the Common Errors section of our help center. If you need further assistance resolving errors or other issues, please contact our support team at firstname.lastname@example.org.
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